TCP sanctions

We grant recognition status to experienced education service providers and expect exceptional practice in the delivery of our products. Confirmed maladministration or maladministration by our recognized TCP centers will lead to disciplinary action and sanctions proportionate to the offense. Recognized TCP Centers are required to comply with the terms of Recognized TCP Centers and all laws and regulations. We use our sanctions matrix in accordance with the recognition conditions in order to prevent, mitigate or manage any adverse effects. Our matrix provides an indication of the level of penalty that will be applied in association with the severity of the situation and demonstrates a stepping stone approach. However, we will not hesitate to act in proportion to the offense and adverse effects associated with any level of sanction where we are required to do so to protect our learners and our integrity.
Appeal of the recognized TCP center
We are committed to providing fair and impartial service to both potential and currently recognized TCP centers.
We believe it is important that every TCP center has the opportunity to appeal a procedural decision in which it believes that our decision-making process has not been handled ethically and in line with established procedures. All appeals are handled objectively and by people who have no personal interest in the appeal decision (External Audit Officer). Procedural redress scenarios for potential and currently recognized centers could refer to:
• decisions relating to the recognition status of the center
• decisions relating to the approval status of the product
• decisions relating to external quality assurance interventions
• investigation decisions for negligence or maladministration
• decisions relating to sanctions or compliance actions
• decisions relating to the profiles of the center
• decisions regarding the approval of the centre's workforce
• decisions relating to the approval of the central site
If the TCP center believes that it has adequate reasons to appeal, please report this within 20 business days of receiving the original decision. We will validate the information and investigate the reasons for the appeal. This is verified and challenged by the governing body for independence purposes. An acknowledgment will be sent within five working days to agree on the reasons for the appeal and to explain the next steps. Alternatively, we will confirm a reason why the grounds for the appeal were not accepted. Potential adverse effects and the scale of the threat are assessed, guiding independent review priorities and, if necessary, any escalation to regulators or other organizations. The grounds on which to base an appeal must have information and / or evidence to contravene and potentially change the original procedural decision or information and / or evidence to show that the original decision-making process was not handled in line with the established procedure.
We are committed to maintaining compliance with regulatory conditions and promptly notify the regulatory authority, other relevant organizations and authorities where appropriate, when there is a reason to believe that an event has occurred or is occurring that could have an effect negative.
We conduct independent reviews and if you remain dissatisfied we refer the matter to an independent panel. If you are not satisfied with the results of our independent group and believe that you have reasons to confirm that we have not followed our established procedure, you can file a complaint with the body that recognizes U.P.K.L. (in Europe, the Belgian Ministry of Justice) in other countries, ask the Secretary General U.P.K.L.